We have made some changes to our regular protocols during the Covid-19 Pandemic to keep both our clients’ and staff’s safety in mind.
- We do not provide emergency/same day services (other than Last Wishes Service)
- We will comply with the 6 ft distancing requirement.
- We do not require masks, but we do ask that you inform us if anyone in your household has recently tested positive for Covid-19. This will not prevent us from coming, but it will allow us to wear our own masks.
- We are back to indoor appointments, but can accommodate back porch, garage, or outdoor appointments upon request.
Video Vet Appointments
- Required for all new patients (other than Last Wishes service). Offered M-W of each week. Click here to get more information for First Time Patients.
- Allows pet owner and Dr. Croom to decide what is needed for your Home Visit.
- Is considered an Annual Visit, which provides a full year of prescription access from Dr. Croom’s online pharmacy.
- We use Zoom for all of our virtual appointments which can be downloaded or used directly in your web browser. You will receive a specific link from us once you are scheduled.
- Video visits are 20 minutes per pet, and you get Dr. Croom’s full attention and guidance.
- If you do not have access to a web-camera enabled device, we can do virtual appointments via phone as well.
At-Home Vet Visits
- Following the Video Visit, Dr. Croom and her Vet Tech, Toni schedule a date and time (range) that works for you.
- You will be invoiced separately for the Home Visit (housecall fee + cost of services selected)
- Home visits are offered Wednesday-Friday, often the same week as your video appointment.
- For clients living farther than 20 miles outside of Portage, MI there is an additional fee based on distance.
- We do provide vaccinations, heartworm and Lyme testing (immediate results), new puppy and kitten exams, and chiropractic.
- For cats, all we ask is for a secure location that is secured and blocked off from fleeing the appointment.
- If your pet is comfortable and can be secure in a hybrid space like a porch or garage, we can accommodate that as well.